Remember the 1979 song “Video Killed the Radio Star” by the Buggles? While radio didn’t disappear, video – and now streaming services – forever altered the music industry.
Social media is having a similar effect on today’s relationships.
Consider the following: The single most preferred method of communication of Americans under the age of 50 is texting. Phone calls are going the way of the dinosaur, and voicemail is rarely left or retrieved because “it takes too long.”
If you want to effectively connect, build and grow relationships with employees and customers, discover and engage in the receiver’s preferred mode of communication. Doing otherwise jeopardizes your success.
Here are seven tips for building and maintaining relationships in the social media age.
1. Utilize face to face interactions whenever possible in the workplace. According to a joint study by USC, the London School of Economics and PricewaterhouseCoopers, Millennials
While most of your employees will be unhappy and feel disconnected if you fail to regularly interact face to
2. Utilize multiple forms of communication. You want to be where your customers congregate. While texting is the preferred mode of most customers, utilizing various social media platforms enables you to cast the widest net.
3. Discover and utilize the receiver’s preferred form of communication. Ask and utilize employee and customer communication preferences, and you’ll find it far easier to build and maintain relationships and generate loyalty. Additionally, if you set aside a time to talk as a
4. Let people know your preferred modes of communication and how quickly they can expect to hear back from you depending on the medium they utilize. Relationships are two-way streets. Your employees and customers want and need to know the best ways to communicate with you. In addition to posting, you build relationships through responding to posts and comments.
5. Praise in public. If you have something good to say, posting, tweeting and other forms of written communication are a great way to spread the word.
6. Handle problems privately. Unless there is a group problem, maintain the dignity of the individual and the relationship by addressing issues one on one and face to face whenever possible.
7. Think before you ink. It only takes an instant to ruin a relationship or a reputation. Don’t put anything in writing you aren’t comfortable with everyone seeing. Once you hit send or post, it’s virtually impossible to fully erase. If you don’t want the entire world to see something you’ve said, it shouldn’t be written or spoken. Act as if there is always a video camera on you, and you’ll rarely go wrong.
Treat others as you like to be treated, and you’ll be a hit with some. Treat others the way they want to be treated, and you’ll greatly increase your impact.